Cochlear services

Benefits and tips to using the Cochlear Nucleus Smart App to access your Cochlear account and adjust settings on the go

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It’s important to create a Cochlear™ account and to know how to manage your Cochlear Nucleus® Smart App settings. Some practical tips for everyday use include knowing how to quickly adjust volume or checking your battery life all from the app.

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Why might I want to change my processor settings?

Every day you’re experiencing new sounds and adjustments to your listening experience. As you move through your day, Nucleus Nexa™ Sound Processors can sense and respond to changes in your environment, automatically adjusting your listening settings so you can hear more clearly.1234

There may be times, however, when you want the ability to make further adjustments yourself.

Two hands hold a phone which displays the Cochlear Nucleus Smart App settings.

How can I change my listening settings easily?

The Nucleus Smart App5 is your go-to tool for managing your sound processor’s settings, checking the status of your device, locating it if it goes missing, and accessing a range of services and features. And the great news is, by having it downloaded on your smartphone, you’ll have it with you when you’re on the go. The first step is to download the Nucleus Smart App from the Apple App Store®6 or Google Play®7

Next, pair your sound processor with the app by following the step-by-step instructions provided for both Apple® and Android™ devices. You can also find some of our how-to videos to help you pair your devices.

What settings can I control through the app?

  • Adjust volume and more: If your clinician has enabled features such as volume control, bass and treble adjustments, tap ‘Volume’ on the app’s screen, then select ‘More’ to find ‘Volume Settings’.
  • Change programs: If your hearing health professional has created different programs for you, you can switch to a different one by clicking on the ‘Program’ section.
  • ForwardFocus8: When you want to focus on face-to-face conversations, ForwardFocus reduces the distracting background noise automatically, or it can be turned on or off in the ‘Program’ section.
  • Streamed audio volume: When you’re direct streaming audio to your sound processor from your compatible9
    smartphone or wireless accessory, you can adjust the volume of streamed audio by tapping ‘Audio Sources’, selecting your desired audio source, and then adjusting the volume as needed.
  • Access and update contact details: Keep your information up to date.

Recipient is sitting at a table watching a Cochlear training on their smartphone; Nucleus Smart App settings

What if I’m not tech savvy?

Good news! The app is designed with simplicity in mind, guided by feedback from individuals just like you. That means you don’t need to be a computer whiz to use it.

Q: What else can I do with the Nucleus Smart App?

A: Quite a bit!

  • Keep an eye on the battery status of your sound processor, find your sound processor if it’s misplaced, and change your hearing settings right from your smartphone or Apple Watch®.
  • From time to time, Cochlear will release technology updates, which we call firmware updates. You can update your Nucleus Nexa System directly through the app, which can help the performance and connectivity of your sound processor.
  • The Hearing Tracker is another feature available in the Nucleus Smart App. It allows for direct access to important information within your listening environment that can help you and your clinician better understand your hearing needs, troubleshoot and make needed adjustments to optimize your hearing experience.
  • With your Nucleus Nexa System, you can also access convenient, quality hearing care without a trip to the clinic using Remote Care. It offers you the ability to complete hearing reviews through the app, as well as have video appointments with your hearing health professional. Learn more about Remote Care.

 

Remember, adapting to your cochlear implant is a process, one that may require patience and persistence. Soon, you’ll hopefully find the Nucleus Smart App an effective tool that helps you make the most of your hearing.

 

To see Frequently Asked Questions about the Nucleus Smart App, visit: Nucleus Smart App: Frequently Asked Question

  1. Mauger SJ, Warren C, Knight M, Goorevich M, Nel E. Clinical evaluation of the Nucleus 6 cochlear implant system: performance improvements with SmartSound iQ. International Journey Of Audiology. 2014, Aug; 53(8): 564-576. [Sponsored by Cochlear]
  2. Mauger SJ, Jones M, Nel E, Del Dot J. Clinical outcomes with the Kanso™ off- the-ear cochlear implant sound processor. International Journal Of Audiology. 2017, Jan 9; 1-10. [Sponsored by Cochlear]
  3. Wolfe J, Neumann S, Marsh M, Schafer E, Lianos L, Gilden J, O’Neill L, Arkis P, Menapace C, Nel E, Jones M. Benefits of Adaptive Signal Processing in a Commercially Available Cochlear Implant Sound Processor. Otol Neurotol. 2015 Aug;36(7):1181-90. [Sponsored by Cochlear]
  4. Cochlear Limited. D1864200 SCAN-2 Design Description. 2022, Apr.
  5. The Cochlear Nucleus Smart App is available on App Store and Google Play. For compatibility information visit www.cochlear.com/compatibility.
  6. Apple, the Apple logo, Apple Watch, FaceTime, Made for iPad logo, Made for iPhone logo, Made for iPod logo, iPhone, iPad Pro, iPad Air, iPad mini, iPad and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.
  7. Android is a trademark of Google LLC. Google Play and the Google Play logo are trademarks of Google LLC.
  8. ForwardFocus can only be enabled by a hearing implant specialist. It should only be activated for users 12 years and older who are able to reliably provide feedback on sound quality and understand how to use the feature when moving to different or changing environments. It may be possible to have decreased speech understanding when using ForwardFocus in a quiet environment.
  9. The Cochlear Nucleus Smart App is available on App Store and Google Play. For compatibility information visit www.cochlear.com/compatibility.
Jen Schulz
Jen Schulz is an Associate Marketing Manager and has worked for Cochlear since 2016. She is responsible for creating and publishing recipient services content and communications. Jen was born and raised in New York but now calls Colorado home. She enjoys baking in her spare time and spending time with her husband and 2 dogs.

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