Whether it’s food, fitness or fun, the New Year is a time to reset and aspire to achieve your new goals! Have you also considered your hearing goals? Here are five top resources our new and existing recipients love that can help you flex your own hearing fitness.


Here are 5 resources you can’t miss to optimize your hearing health this year and beyond:

An infographic listing out Cochlear's top recipient resources

1. Warm up with the Cochlear Recipient Solutions Team

A recipient using one of our top resources in an Recipient Solutions virtual appointment

“I thank you for all the resources …Truly all a miracle for us who want to fully participate in this life!”

– Suzanne Z., Recipient

Cochlear Recipient Solutions provides a virtual learning experience for hearing implant recipients looking to increase confidence with new devices and to achieve hearing goals. They provide a range of focused sessions, allowing recipients to join other recipients who are also learning.

When it is time to upgrade your sound processor, typically every five years, the Recipient Solutions Team will also be there to support you through the process.

Session topics include:

  • Getting started with your device for adults and pediatrics
  • Rehabilitation
  • Connectivity and accessories
  • Upgrading to new technology

Book a virtual appointment now based on your location: cochlear.com/rsm

2. Jump into device basics when you need help

A Nucleus 8 Sound Processor with a Cochlear Aqua+; recipient top resources


Have a quick question about your device? First, select your sound processor. Then browse videos on common issues such as pairing with a smartphone or accessories like the TV Streamer, and routine care and maintenance. This is also where you’ll find user guides and product manuals. This self-service tool is a must on your hearing journey!

Click here to learn more!

3. Tackle troubleshooting with device support at your fingertips

One of our recipient top resources, device support chat "start chat" feature.

If you’re experiencing immediate troubleshooting needs such as having issues with sound quality, browse a collection of quick fixes for the most common sound processor issues. You’ll find:

  • Self-service troubleshooting articles
  • Get real-time help from the Device Support Team using Live Chat or connect by phone
  • Step-by-step guide to submit a sound processor for repair

Visit: support.cochlear.com

4. Sprint to join the Cochlear Family

“We feel the bond of being one family all around the world.”

– Audrey, mother of Antoine the 100,000th Cochlear Family member

A family gathered around a table, smiling, while preparing a meal. Join the Cochlear Family, one of our top recipient resources.

The Cochlear Family program provides resources and tools to help you throughout your hearing journey. It is the main resource for your personal equipment and warranty information, tips, testimonials and many other support materials.

After Cochlear Account registration and your external device is registered by your clinician, you are a member of Cochlear Family with access to smart apps, 1newsletters, and the online store.

An infographic showing the benefits of joining the Cochlear Family, one of our top recipient resources.

Last but not least, you’ll have the opportunity to join Cochlear Celebration, the leading event where recipients and families from across the country can connect with other recipients.

Begin here!

5. Practice, practice, practice with rehabilitation resources

A recipient, practicing her hearing rehabilitation using her listening and conversation skills, playing dominos at a table with her family; recipient top resources.

Cochlear.us/rehab has all the hearing resources to help you engage this year!

Cochlear offers a wide variety of resources and activities to help you improve your listening, participate in conversations and instill confidence so that you can hear your best. Age-appropriate resources range from listening activities for babies and toddlers to the Cochlear™ CoPilot mobile app2 for adults, and everything in between.

Read more on the blog about the importance of rehabilitation after implantation.

Now, you’re off to the races to achieve your hearing goals with Cochlear alongside you every step of the way.

  1. For complete smartphone compatibility information, please visit www.cochlear.com/compatibility
  2. For complete smartphone compatibility information, please visit www.cochlear.com/compatibility
Jen Schulz
Jen Schulz is the Services and Marketing Specialist and has worked for Cochlear since 2016. She is responsible for facilitating recipient services content and communications. Jen was born and raised in New York but now calls Colorado home. She enjoys baking in her spare time and spending time with her husband and 2 dogs.