Steps to take before submitting an upgrade order Upgrading is more than just getting new technology. There are a few important steps to plan for when starting the process to upgrade your Cochlear™ sound processor: Stay connected with your clinic Make sure you’ve checked in with your clinic within the last 24 months, so your … Continued
How the 0% Payment Plan works 0% interest for up to 12 months Finance any amount from $500 to $3,500 per device Applies only to your out‑of‑pocket cost after insurance has been applied No interest, no additional fees Payments are divided into equal monthly installments, with a minimum monthly payment of $95. Your first payment … Continued
What does end of service and support mean? As of January 31, 2026, recipients in the US are no longer able to: Purchase parts and accessories for Nucleus 7 Sound Processors or Repair out-of-warranty Nucleus 7 Sound Processors. Exceptions are for recipients with: A Nucleus CI22M cochlear implant or An insurance plan I have a … Continued
“Hello, I’m Julie! I’m 73 years old, a retired language and music teacher, and I live north of Montreal. For most of my life, music wasn’t just something I enjoyed — it was part of who I was. I majored in piano performance in university. But everything changed when I contracted rubella, or German measles. … Continued
Getting a sound processor upgrade can be an exciting and anticipated occasion. The upgrade process typically takes 6-8 weeks from order placement to receiving your new sound processor in the mail. Did you know there is an option of receiving your new Cochlear™ Nucleus or Kanso sound processor upgrade pre-programmed so you can wear the … Continued
Apps to help you improve your listening If you’re looking for more ways to practice your listening skills, try these apps that are designed to support people with hearing loss and cochlear implants: Nature Sounds: App for listening to nature sounds. Coffitivity: App that simulates background noise like being in a restaurant, etc. TOEIC Listening: … Continued
Research shows that practice and persistence over time improves music appreciation and enjoyment with cochlear implants. As a professional musician, Richard found it critical to re-introduce music to his life after losing his hearing. But he realized that enjoying music after receiving a cochlear implant requires time and effort. “When I first got my … Continued
Streaming is a great way for your child or teen to stay connected – and it’s proven to offer benefits in hearing with a sound processor. As well as helping your child enjoy more types of entertainment, listen to phone calls and even study, it can also help to improve their listening skills. Much research … Continued
Looking for strategies to help your child live confidently through the teenage years with hearing loss? To help, we asked teens, parents and a peer support group manager to share their tips for navigating a challenging life stage. Here are their top tips: 1. Don’t pressure for information You might want to encourage your child … Continued
Wearing your device for prolonged periods every day exposes it to perspiration, dirt and natural oils. So, how can you maximize its performance and even lengthen its life? There are a few simple steps to follow: Keep your sound processor dry Wipe down your sound processor with a soft cloth every night to help keep … Continued
Research shows that children with hearing loss can be at risk of delayed social skill development needed to “fit in” at school and beyond, compared to their hearing peers. “Because of their hearing loss, they grow up in a ‘hearing bubble’ where it is difficult to easily participate in conversation with friends and family when … Continued
What to know before you go Note important phone numbers, email addresses and website information of your hearing health professional and doctor in case you have any issues while traveling. Visit the Cochlear™ Clinic Finder to locate the closest clinic for where you’re staying. Change your microphone covers if needed to avoid any disruption to … Continued
Being able to stream audio from a smartphone or other device is often referred to as direct streaming. You can experience high quality sound streamed direct to your Nucleus® Nexa™ sound processor from compatible smartphones and devices. How direct streaming helps you hear more clearly Much research has been done on how direct streaming can … Continued
Did you know there’s a strong connection between musical activities and the development of speech and language skills in children with hearing loss or cochlear implants? Here are eight ways to incorporate musical activities into your child’s daily life to help boost their communication skills. 1. Start as soon as you can Children can benefit … Continued
While Cochlear™ Nucleus® Nexa™ sound processors are splash-proof, dust-proof and water resistant, the Aqua+ silicone sleeve provides added protection in salt-water and rushing water, keeping your child’s sound processor water-safe while helping them to hear when in the water. Here are three benefits of the Aqua+ for your child to enjoy the water while protecting … Continued
Feeling tired and stressed from listening is real. You must focus harder than your hearing peers just to hear and communicate. Listening fatigue is commonly reported by recipients. It happens when the brain gets tired from focusing on listening, especially in difficult situations such as noisy places, group conversations, or virtual meetings. Beyond tiredness, it … Continued
Today, we’re going to focus on auditory/verbal strategies and how you can use everyday routines to boost your child’s listening and talking skills. Some routines that may be part of your day include: Washing clothes Checking the mailbox Watering the garden Washing the dishes Putting away clothes Putting away toys Cleaning the floors Cooking a … Continued
Being active is important for your health, your mind and it’s also key to staying positive. Not sure how to get started or looking for tips for trying out something new? Here are some common FAQs to help. Can I get my sound processor wet? Your Cochlear™ Nucleus® NexaTM Sound Processor is splash-proof and dust-proof with … Continued
No matter what your occupation, returning to work after getting a cochlear implant can bring a mix of feelings. It’s okay to take this transition at your own pace. For some people, it’s a smooth return to the workplace while others report feeling anxious or not knowing when or how to talk about their hearing … Continued
Here are some practical strategies to help boost your child’s resilience. 1. Ensure your child doesn’t feel “different” from hearing children Talk to your child about diversity and differences in positive ways. We all have strengths and weaknesses and it can help to model positive strengths-based language early on in a child’s life. Parent tip … Continued
In 2015, Hadley, a busy mom of two and passionate runner, faced a life-altering challenge. One morning, she woke up with intense vertigo and flu-like symptoms. By the end of the day, she had lost all hearing in her left ear. Terrified and overwhelmed, Hadley’s first thoughts were of her children. “What if I never … Continued