Cochlear services

Make the most of your 2025 insurance benefits by upgrading your sound processor before the end of the year

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It’s a great time to consider how to make the most of your insurance benefits before the end of the year. One option that might be available to you, is to upgrade your Cochlear™ sound processor if deemed medically necessary. This year is especially exciting with the introduction of the Cochlear™ Baha® 7 Sound Processor and the Nucleus® Kanso 3 Sound Processor.

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As you look to maximize your 2025 insurance benefits, Cochlear is here to help you navigate the process. If you’re ready to place your sound processor order, you can go to the online Cochlear Store or call Customer Service at 1.800.483.3123. If you would like to learn about the benefits of new technology, you can click here.

Cochlear can work with your insurance provider and clinician on your behalf. This includes collecting the necessary documentation to determine coverage and billing your insurance directly – even if Cochlear is not in-network with your insurance provider. Cochlear can also bill your insurance directly for covered parts and accessories, such as cables, coils, and rechargeable batteries if we are contracted with your provider.1234

Upgrading to the newest available technology isn’t just about staying current—it’s about unlocking a better, more connected experience in your daily life. With each new generation, advancements in sound quality, comfort, connectivity, and performance are designed to make hearing clearer, easier, and more intuitive. Whether you’re looking for better speech understanding in noisy environments, more convenient wireless streaming, or a more discreet design, the latest technology has you covered. Don’t miss out on the powerful improvements that could help you hear—and live—your best. Now is the perfect time to discover what the next generation can do for you.

Introducing the Cochlear Nucleus Kanso 3 Sound Processor and the Baha 7 Sound Processor

The Nucleus Kanso 3 Sound Processor color family

Whether you prefer a sound processor that sits off the ear or behind the ear, you can experience the comfort of the world’s smallest sound processors.5 With our latest Nucleus® Sound Processors, you can explore the freedom to hear the big and little things in life.

You can now choose a sound processor that sits off the ear without compromising on features. Discover the comfort of the world’s smallest, lightest and most advanced rechargeable off-the-ear sound processor.67

Designed to help you get the most out of every day, the Nucleus Kanso 3 Sound Processor features intuitive hearing technology. It automatically adjusts your listening settings to help you feel confident and hear your best, even in noisy environments.891011

Ready for next-generation Bluetooth® LE Audio connectivity, you’ll have a world of new streaming options at your fingertips. Bring sound to you – in more places and from more devices than ever before.12131415 Connect to what you love, focus on what matters and explore the freedom of the Nucleus Kanso 3 Sound Processor.

The Baha 7 Sound Processor color familyThe Baha 7 Sound Processor is designed to help you hear your best with advanced technology that adapts to your environment, so you can focus less on listening and more on living. Whether you’re catching up with a friend in a noisy café or enjoying a quiet moment at home, the Baha 7 Sound Processor delivers powerful, personalized sound in a lightweight, discreet design. With direct streaming from compatible devices, a smart app for easy control, and proven reliability, upgrading to the Baha 7 Sound Processor means reconnecting with the moments that matter most. Don’t miss out—hear the difference for yourself.

Upgrade today to maximize your 2025 insurance benefits

Insurance ordering timeline for placing orders by the end of the year. This shows that you need to place your insurance order by October 31st 2025 in order to get the order by the end of the year.

It is important to keep in mind that benefit qualification by your insurance company is dependent on when your order is shipped from Cochlear, not when the order is placed. Insurance companies require replacement order claim submissions to have a ship date within the calendar year of 2025. Please note that the last day Cochlear will be shipping orders is December 26, 2025. Since the average processing time for a replacement sound processor order is approximately 6-8 weeks, we recommend that you plan ahead and place your replacement sound processor order no later than October 31, 2025, if you plan to use your benefits in 2025.16

Recipient smiling wearing the Kanso 3 Sound Processor

Maximizing your deductible

Your deductible is the specified amount of money that you must pay out-of-pocket before your insurance will pay toward your services. Depending on your plan, once your deductible is met, your insurance will pay for a higher percentage of your covered services. This typically means lower costs to you.

If you’ve met your deductible, your insurance may cover a higher portion of the cost of a new sound processor. If you haven’t met your deductible, the costs from a new sound processor may help you reach your deductible. This could lower your out-of-pocket costs for the rest of the year.

Many recipients don’t realize that upgrades are often covered in full or in part by insurance if their healthcare provider deems it to be medically necessary.

In most cases, insurance will also cover medically necessary parts and accessories. This can include cables, coils, and rechargeable batteries. It’s worth checking if insurance will cover the cost of necessary parts or upgrades. A lot of people just assume insurance won’t cover anything. Cochlear’s Reimbursement and Insurance Services team are experts in the insurance process. You may be surprised!

Recipients save time and energy by having Cochlear work with insurance on their behalf. An insurance claim isn’t as simple as calling to be authorized or denied. The process can be frustrating and confusing. There is a fair amount of documentation, reviewing, and communication back and forth with the insurer. Reimbursement and Insurance Services is a great resource. Cochlear can help by taking on some of the heavy lifting off your plate.

There are benefits of receiving an upgraded sound processor by the end of the year. It’s close to multiple holidays, and it’s special to hear about recipients hearing their relatives better at celebrations.

Want to learn more about our latest technology?

As part of our lifetime commitment to you, Cochlear is constantly innovating to improve comfort and performance. Our latest sound processors are designed to help you hear your best. Learn more about our next-generation Cochlear™ Nucleus® Sound Processor and Baha® Sound Processor technology.

 

Please call us at 1.800.483.3123 to make the most out of your 2025 insurance benefits and get started with your sound processor upgrade order today.

  1. Products or services billed must be medically necessary, actually performed and appropriately documented in the medical record. You will be responsible for paying any applicable coinsurance, deductible, or amounts not covered by your insurance to Cochlear. Coverage determinations and out-of-pocket costs may vary for individuals with private insurance.
  2. As of Feb 1, 2018, Cochlear provides direct insurance billing support for many major private insurance plans, Medicare, Medicaid (including HMOs) and Tricare for repairs, parts and accessories. Cochlear’s full-service billing support is available for recipients who are covered under one of the plans with whom Cochlear is contracted. If you would like to place an order for a replacement part or accessory, please keep in mind orders may take up to 2 weeks to process and ship, so please plan ahead.
  3. Please keep in mind, if you choose to self-pay today, you may not be able to submit a claim to your insurance on your own if Cochlear is contracted with your private insurance provider. Visit www.Cochlear.com/US/insurancelist to see if Cochlear is contracted with your insurance provider. If Cochlear is contracted with your insurance provider, we suggest placing your order through Cochlear’s Reimbursement and Insurance Services.
  4. Cochlear is currently enrolled with Medicaid programs in the following states: AL, AZ, CA, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MS, MT, NC, ND, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
  5. Cochlear Limited. D1190805 Processor Size Comparison. 2024, Mar.
  6. Cochlear Limited. D1190805 Processor Size Comparison. 2024, Mar.
  7. Cochlear Limited. D1930947 – CP1170 and CP1175 Sound Processor Product Specification. 2023, Dec.
  8. Mauger SJ, Warren C, Knight M, Goorevich M, Nel E. Clinical evaluation of the Nucleus 6 cochlear implant system: performance improvements with SmartSound iQ. International Journal Of Audiology. 2014, Aug; 53(8): 564-576. [Sponsored by Cochlear]
  9. Mauger S, Jones M, Nel E, Del Dot J. Clinical outcomes with the Kanso™ off-the-ear cochlear implant sound processor. International Journal Of Audiology. 2017, Jan 9; 1-10. [Sponsored by Cochlear]
  10. Wolfe J, Neumann S, Marsh M, Schafer E, Lianos L, Gilden J, O’Neill L, Arkis P, Menapace C, Nel E, Jones M. Benefits of Adaptive Signal Processing in a Commercially Available Cochlear Implant Sound Processor. Otol Neurotol. 2015 Aug; 36(7):1181-90. [Sponsored by Cochlear]
  11. Cochlear Limited. D1660797. CP1150 Sound Processor Interim Clinical Investigation Report. 2020; Jan.
  12. Hunn N. Introducing Bluetooth® LE Audio [Internet]. [Cited 2022 Jan]. Available from: https://www.bluetooth.com/learn-about-bluetooth/recent-enhancements/le-audio/
  13. Cochlear Limited. D1631375 Nucleus 8 Sound Processor Product Definition. 2022, Oct.
  14. A Technical Overview of LC3 [Internet]. Bluetooth® Technology Website. [Cited 2022 Feb 28]. Available from: https://www.bluetooth.com/blog/a-technical-overview-of-lc3
  15. When the technology becomes available for the Cochlear Nucleus Kanso 3 Sound Processor
  16. Products or services billed must be medically necessary, actually performed and appropriately documented in the medical record. You will be responsible for paying any applicable coinsurance, deductible, or amounts not covered by your insurance to Cochlear. Coverage determinations and out-of-pocket costs may vary for individuals with private insurance.
Jen Schulz
Jen Schulz is an Associate Marketing Manager and has worked for Cochlear since 2016. She is responsible for creating and publishing recipient services content and communications. Jen was born and raised in New York but now calls Colorado home. She enjoys baking in her spare time and spending time with her husband and 2 dogs.

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