We are thrilled to announce the launch of our new online payment platform designed exclusively for patients who process orders using their insurance. This convenient platform provides a secure and convenient way to manage your payments.
Key Features
- Online Payment Portal: Say goodbye to the hassle of mailing checks or calling to make payments. With our secure online payment portal, you can make one-time payments or set up flexible payment plans from anywhere.
- Comprehensive Account Access: Once you create your account, you’ll have access to your invoices, statements, payments, and receipts.
- Fresh Invoice Design: We’ve revamped the look of our invoices to make them clearer and more user-friendly.
- Automated Notifications: Never miss a payment! Our platform sends automated emails and reminder calls when you have a balance due, ensuring you stay on top of your payments effortlessly.
We believe this new online payment portal will transform the way you manage your Cochlear payments, providing you with the tools and flexibility you need.
Starting soon, you will navigate to a new URL to access the online payment portal. When you receive your first invoice, you will receive detailed information on next steps.
Still have questions? Check out our FAQs below.
FAQs
Q: Is there a fee for using the online payment portal?
A: No there is no service fee for using the online payment portal.
Q: How do I address any discrepancies or questions I have about my invoice or balance?
A: You can contact Cochlear at 800-633-4667 or you may email your questions to customer@cochlear.com.
Q: Can I still pay with CareCredit®1?
A: Yes, you may still choose to pay using your CareCredit. You may contact Cochlear directly to make the payment over the phone or visit Learn, Apply and Pay Online | CareCredit. You cannot pay via CareCredit through the portal, however you may choose to create and manage your own payment plan on the portal as an alternative.
Q: Will I receive email notifications for payments made through the online payment portal?
A: Yes, you will receive an e-receipt for each payment made.
Q: Can I pay my coinsurance2 on the portal before my order ships?
A: If you do not have an invoice for balance due, but need to pay your coinsurance, please visit Standalone Payment Portal (cochlear.com) to pay your coinsurance.
Q: Is this the same as, or linked to, my Cochlear Family Account?
A: No, your Cochlear Family account is separate from this online payment portal.
Click here to add the online payment portal it to your favorites.
- CareCredit® is a registered trademark of ©2018 Synchrony Bank. All Rights Reserved. Subject to credit approval. Minimum monthly payments required. See carecredit.com for details.
- Information provided by Cochlear Americas regarding insurance coverage or reimbursement is provided as guidance only and is not intended as reimbursement or legal advice. Cochlear Americas makes no representation or warranty regarding such information or its completeness, accuracy, fitness for a particular purpose, or that following such guidance will result in any form of coverage or reimbursement from any insurer. Information presented is subject to change at any time. To be sure that you have the most current and applicable information available for your unique circumstances, please consult your own experts and seek your own legal advice regarding your reimbursement needs. In all cases, products or services billed must be medically necessary, actually performed and appropriately documented in the medical record.
