To get the most from your hearing, there are products and accessories you rely on. So, it’s important that you can find and buy what you need, quickly and easily. That’s why we’ve redesigned our online Cochlear Store to give you an improved shopping experience. Online shopping offers a convenient way to order what you need from the comfort of home and have your items delivered directly to your door. It also needs to be intuitive and enjoyable for you. To help, we’ve given the new store a refreshed look, clearer navigation and improved the power of the search tool.

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What you’ll find in the new store

You’ll find everything you need for your sound processor to help keep you hearing your best, including our wide range of parts and accessories. It’s always helpful to have spare rechargeable batteries on hand, or a storage case. Are you planning a vacation somewhere tropical? Grab a Dry-Brik to manage humidity. For those who love water, or the outdoors, you’ll find water-resistant accessories1 2 3 for most models of Cochlear™ Nucleus® Sound Processors and Cochlear Osia® 2 Sound Processors.

A man sits opening his package from the Cochlear Store.

Searching tips

We know you want an easy way to find products that work with your sound processor. The improved search feature makes it easy to find the product you’re looking for with autosuggestions. Click on the search icon, which looks like a magnifying glass at the top of the page to get started.

Cochlear Store.

Cochlear Store search bar.

Making upgrading easier

It’s now easier to learn about upgrading your sound processor to our latest generation. If you are a Nucleus recipient, you can find information to help you choose between a Nucleus Kanso® 2 Sound Processor or Nucleus 7 Sound Processor. If you are a Baha® recipient, you can learn about the advanced features of the Baha 6 Max Sound Processor. You’ll gain insight into our streamlined payment process and direct billing and insurance reimbursement services.

Products are also easier to find as they are organized into product categories. You can start shopping by selecting one of the categories designed to help you find what you’re looking for.

A snapshot of the Cochlear Store organization of products.

You can refine your selection by filtering for your sound processor model, so you know you’re shopping for compatible products. For example, if you’re looking for a rechargeable battery for your Nucleus 7 Sound Processor, you can select “Nucleus 7” from the filter menu to see the compatible battery, as well as other helpful items.

Cochlear Store Nucleus 6 battery and charging kit.

Pay your way

The new store gives you the option to choose your preferred way to pay for your purchases. You’ll need to log in using your Cochlear Family account to add items to your shopping cart. Once you’ve logged in, you’ll be asked how you would like to shop. Items can be bought using self-pay or billed directly to contracted private insurance4 plans or Medicare, state Medicaid plans and TRICARE.5 6 If you don’t have an account, it’s easy to sign up now.

If you want to pay through your insurance, you’ll be asked to confirm your insurance details. At this point, you’ll only see items in the store covered by your insurance. If you want to purchase something that’s not covered, you can still opt to pay for products yourself or take advantage of CareCredit®7, a financing option. Just choose the self-pay8 option to use the secure checkout method, with most major credit cards accepted.

Payment options for the Cochlear Store.

Looking for gift ideas?

As well as the essential items like rechargeable batteries and accessories available in the online Cochlear Store, you can also find useful items like alarm clocks designed for hearing loss. If you’d like to show your Cochlear pride, you can browse through our range of branded merchandise like backpacks and sweatshirts.

We hope you enjoy the new online Cochlear Store and all it offers to support you in your hearing journey.

Don’t have a Cochlear Account? Quickly and easily set up your account to stay connected and shop in the online Cochlear Store.

Already have an account? Check out the new Cochlear Store

  1. The Kanso 2 Sound Processor is dust and water resistant to level of IP68 of the International Standard IEC60529. The Kanso 2 Sound Processor with Aqua+ is dust and water resistant to level of IP68 of the International Standard IEC60529. This water protection rating means that the sound processor with the Aqua+ can be continuously submerged under water to a depth of up to 3 meters (9 feet and 9 inches) for up to 2 hours.  The Aqua+ accessory should be used when participating in prolonged water activities.
  2. The Cochlear Osia 2 Sound Processor is protected against water to level IP52 of the International Standard IEC60529 and IP57 with the battery compartment removed. Refer to the relevant User Guide for more information
  3. The Nucleus 7 Sound Processor with Aqua+ is water resistant to level IP68 of the International Standard IEC60529. This water protection means that the sound processor with the Aqua+ can be continuously submerged under water to a depth of 3 meters (9 ft and 9 in) for up to 2 hours. This water protection only applies when you use a Cochlear Standard Rechargeable Battery Module or Cochlear Compact Rechargeable Battery Module. The Nucleus 7 Sound Processor is water-resistant to level IP57 of the International Standard IEC60529 without the Aqua+ accessory for the Nucleus 7 Sound Processor.
  4. Information provided by Cochlear Americas regarding insurance coverage or reimbursement is provided as guidance only and is not intended as reimbursement or legal advice. Cochlear Americas makes no representation or warranty regarding such information or its completeness, accuracy, fitness for a particular purpose, or that following such guidance will result in any form of coverage or reimbursement from any insurer. Information presented is subject to change at any time. To be sure that you have the most current and applicable information available for your unique circumstances, please consult your own experts and seek your own legal advice regarding your reimbursement needs. In all cases, products or services billed must be medically necessary, actually performed and appropriately documented in the medical record. You will be responsible for paying any applicable coinsurance, deductible, or amounts not covered by your insurance to Cochlear. Coverage determinations and out-of-pocket costs may vary for individuals with private insurance.
  5. As of Feb 1, 2018, Cochlear provides direct insurance billing support for many major private insurance plans, Medicare, Medicaid* (including HMOs) and Tricare for repairs, parts and accessories. Cochlear’s full-service billing support is available for recipients who are covered under one of the plans with whom Cochlear is contracted. If you would like to place an order for a replacement part or accessory, please keep in mind orders may take up to 2 weeks to process and ship, so please plan ahead.
  6. *Cochlear is currently enrolled with Medicaid programs in the following states: AZ, CA, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MS, MT, NC, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.
  7. CareCredit® is a registered trademark of ©2021 Synchrony Bank. All Rights Reserved. Subject to credit approval. Minimum monthly payments required. See carecredit.com for details.
  8. Please keep in mind, if you choose to self-pay today, you may not be able to submit a claim to your insurance on your own if Cochlear is contracted with your private insurance provider. Visit www.Cochlear.com/US/insurancelist to see if Cochlear is contracted with your insurance provider. If Cochlear is contracted with your insurance provider, we suggest placing your order through Cochlear’s Reimbursement and Insurance Services.
Anna Martinez
Anna Martinez is the Services and Marketing Specialist and has worked for Cochlear since 2016. She is responsible for facilitating recipient services content development and approval. Anna is a Colorado native and enjoys being outside in the beautiful weather with her son.