We are always working to enhance the self-service portion of your Cochlear account, making it easier for you to access and update your account details.
We are excited to announce some new, updated features that are now available in your Cochlear account! We have made some great enhancements to improve your experience. Be sure to log in and explore all the updates. Thank you for being a valued part of our community!
1. Login and Account Setup
- Visit the Cochlear website and log in by clicking “Login” in the upper right corner.
- If you don’t have an account, create one from this page. We recommend that every recipient and carer have an account for convenient access to your information.
2. Account Settings
- By clicking the arrow next to your initials, you’ll find a drop-down menu with options for personalizing your account.
- In the About Me section, you have the ability to update personal information like your address, phone number and email. This section includes fields for different address types (billing, mailing, or shipping) and a mobile number. You are also able to sign up for SMS text alerts.
3. Equipment
- Under the Equipment tab, you can see all registered equipment linked to your account. Clicking on a product shows its details, activation date and warranty expiration date.
4. Implants
- The Implants tab shows what implant type you have. Knowing your implant type is important for MRI and other environmental considerations as it relates to your device.
5. Orders
- The Orders tab provides information on orders placed within the past 60 days. You are able to view both insurance-paid and self-pay orders, with the option to see the order status under the Status tab.
These features are designed to help you manage and track your Cochlear products and services more conveniently. We encourage you to login to ensure that your contact information is correct and to view your equipment and any recent orders.
To access these new features, log in to your Cochlear account here.
