Thinking about planning early for a Cochlear sound processor upgrade this year? You’re not alone. Many people feel unsure about where to begin, how long the process takes, or what steps are needed. The good news is that you don’t have to figure everything out at once. Starting the conversation early in the year can help make the upgrade process smoother, less stressful, and easier to manage. With a little planning and support, you can give yourself more time to understand your options and take the next steps with confidence.
Steps to take before submitting an upgrade order
Upgrading is more than just getting new technology. There are a few important steps to plan for when starting the process to upgrade your Cochlear™ sound processor:
- Stay connected with your clinic
Make sure you’ve checked in with your clinic within the last 24 months, so your care is up to date. - Review your insurance coverage
We recommend calling your insurance company to understand your specific benefits and requirements. Check out our insurance resource webpage to help you navigate the insurance process.
If you have questions at any point, we’re here to help. You can contact us at upgrade@cochlear.com or call us at 800-483-3123.
Why it helps to start early
Many people wait until later in the year to start their upgrade process, often after meeting their insurance deductible. However, waiting towards the end of the year can create challenges.
Clinic schedules often fill up towards the end of the year making appointments both in person and virtual harder to schedule.
Planning ahead can also mean:
- Less pressure to make quick decisions
- More time to ask questions
- Fewer last-minute delays
Keeping your care up to date is important
Staying in touch with your clinic is a key part of planning for an upgrade. Even a short check-in or virtual visit can help keep your records current and make the process smoother later.
Most commercial insurance plans require:
- A clinic visit, 24 months before you plan to submit an upgrade order, and
- Notes that explain why an upgrade is needed
Your insurance carrier looks for documentation showing one or more of the following:
- Your current sound processor no longer meets your daily listening needs
- Your sound processor is no longer supported by Cochlear
- Your sound processor has been lost or stolen
Regular contact with your clinic helps ensure this information is clearly documented.
Take it one step at a time
You don’t need to have everything figured out right away. Starting early simply means beginning the conversation. A quick call or message to your clinic can help you understand:
- Where you are in the process?
- What steps may come next?
- What support is available to you?
A little planning can go a long way
Thinking about an upgrade early in the year is about giving yourself time, choices, and support. Starting sooner can help you feel more prepared and confident when the time is right.
If you’re considering an upgrade, reaching out now is a great first step. You deserve a process that feels manageable, with support every step of the way.
Learn more about upgrading to the next generation of Cochlear sound processors.
